GujMARG, Gujarat’s grievance management app for reporting road and infrastructure issues. Learn how to use it, its benefits, and how to download it today!
The GujMARG application is a citizen-focused initiative by the Gujarat government’s Road and Buildings Department, designed to streamline the reporting and resolution of infrastructure-related grievances, such as damaged roads, bridges, and other public structures. With over 10,000 registered users and a 99.66% complaint resolution rate within six months, GujMARG empowers citizens to contribute to safer and better-maintained infrastructure. This guide provides an overview of the app, its benefits, usage instructions, download process, and tips for ensuring accurate submissions to avoid issues with incorrect information.
GujMARGApplication Overview
Table of Contents
GujMARG is a mobile application developed by the Road and Buildings Department, Government of Gujarat, available on both Google Play Store and Apple App Store. It serves as a platform for citizens to report issues like potholes, damaged bridges, or other infrastructure problems directly to the authorities. The app supports both Gujarati and English, allowing users to submit complaints with photos and track their status (In Progress, Completed, or Rejected). It also includes a dashboard app for department officials to monitor and ensure timely resolution of complaints.
Benefits of Using GujMARG
- Efficient Grievance Reporting: Submit complaints with photos for quick action by the Road and Buildings Department.
- High Resolution Rate: Achieves a 99.66% complaint resolution rate, ensuring prompt action.
- Transparency: Track complaint status in real-time, fostering accountability.
- Citizen Empowerment: Enables active participation in improving road safety and infrastructure.
- Multilingual Support: Available in Gujarati and English for broader accessibility.
- Photo Upload Feature: Attach images to complaints, providing clear evidence of issues.
- Timely Updates: Receive notifications on complaint progress, enhancing user experience.
Also View : Latest Gujarat Bharti 2025
How to Use the GujMARG Application
- Register: Download the app and sign up using your mobile number and email address.
- Select Complaint Type: Choose the issue (e.g., potholes, damaged bridges, or other infrastructure problems).
- Provide Details: Enter accurate details about the issue, including location and description. Double-check information to avoid errors.
- Upload Photos: Attach clear photos of the issue to support your complaint.
- Submit Complaint: Send the complaint to the Road and Buildings Department.
- Track Status: Monitor the status (In Progress, Completed, or Rejected) via the app’s dashboard.
- Correcting Errors: If you submit incorrect information (e.g., wrong location or details), contact the Road and Buildings Department or your local Zonal Office/Transport Department with the correct details and original documents, as advised for similar apps.
- Engage with FAQs: Refer to the app’s FAQ section for guidance on common issues or errors.
Note: Providing accurate information is crucial. Incorrect details, such as wrong location or photos, may lead to delays or rejection of complaints. If you notice an error after submission, promptly contact the department to amend the details to avoid complications.
How to Download the GujMARG Application
- Visit App Stores: Open the Google Play Store (Android) or Apple App Store (iOS).
- Search for GujMARG: Type “GujMARG: Public Grievances App” or “GujMARG DashBoard App” in the search bar.
- Verify the Developer: Ensure the app is published by the Roads and Buildings Department, Government of Gujarat.
- Install: Click “Install” (Android) or “Get” (iOS). The app requires iOS 15.0+ or Android 6.0+.
- Set Up: Open the app, register with your mobile number and email, and start filing complaints.
| Link Type | URL |
|---|---|
| Android | Download Here |
| App Store (iOS) | Download Here |
| Join Whatsapp Group | Click Here |
| MaruGujaratPost Home Page | Visit |
Conclusion
The GujMARG application is a groundbreaking tool for Gujarat’s citizens to address road and infrastructure issues efficiently. By offering a user-friendly interface, multilingual support, and a high complaint resolution rate, it fosters transparency and community participation in improving public infrastructure. To ensure effective use, always verify the accuracy of submitted details and promptly correct any errors by contacting the relevant authorities. Download GujMARG today from the Google Play Store or Apple App Store and contribute to safer roads in Gujarat
